EXCHANGE POLICY
At Hijab-Ul-Imaan, our customers are our first priority. Our customer care team will facilitate you at each step if you wish to exchange your purchased item. The help you need is just a click away!
Domestic Orders:
Valid Days of Exchange: Any article purchased online can be exchanged with us within 7 days of delivery, given that the customer has proof of purchase. Customers who opt for the online exchange process with a valid reason for exchange won’t have to pay courier charges for exchange pickup.
Proof of Purchase: This includes an online order confirmation email.
Conditions Qualified for Exchange: Articles are qualified for exchange only if they are unused, all tags are intact, packaging is in its original condition, and the original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defective, the wrong size, or incorrect. In the case of articles delivered in boxes, such as Abayas, they must be returned with their original packaging. Note: Despite every effort to provide accurate images of each product's color and design, actual colors and designs may vary slightly due to different device screen settings and lighting in the installation location. Therefore, this does not qualify as a valid condition for exchange.
Process of Online Exchange: It usually takes 7-10 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the wrong size, they will be asked to send the article back to our head office. However, if the item is defective or incorrect, it will be picked up from the customer’s doorstep.
Items not Allowed for Exchange: Articles purchased at a discount or on sale are not qualified for exchange. Note: For sale orders, exchanges will only be provided for valid reasons, and the exchange time will take longer than usual. For further assistance, you can contact our customer service department by emailing us at Contact@hijabulimaan.com or calling us at 0301-0319227. Provide all the required information to our representative, and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.
International Orders:
Currently, Hijab-Ul-Imaan does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item, please contact our customer care department for further help.
Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. This will help resolve your complaints timely if you receive an incorrect or damaged article.
RETURN POLICY
Hijab-Ul-Imaan does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange Policy for this.
Refund Policy:
Refunds are not in cash. The client will be issued a coupon of the same value valid for the Online Store ONLY, which can be used immediately or in the future. Please study your coupon carefully for further details.
ORDER CANCELLATION
Customers can cancel orders at any time before the order has been processed.
Once the order has been shipped, you will receive a shipping confirmation via email with your invoice as well as an order tracking ID. As soon as the product has been delivered, our above-mentioned Exchange Policy will be applicable to your order.
Hijab-Ul-Imaan holds the authority to cancel any order in cases such as the item being out of stock, pricing errors, or the credit card payment being declined by the issuing financial institution.
Furthermore, you can click on this link to track your order.
